Pre-launch legal draft ยท Effective September 20, 2026
Dispute / Chargeback Policy
This draft describes the planned VoxyLine service and must be reviewed by qualified counsel before production launch.
Customer disputes
Customers should first contact the merchant. They may also exercise dispute rights through their card issuer.
Merchant response
Merchants must monitor notices, preserve evidence, and respond within stated deadlines. Missing a deadline may result in automatic loss.
Processor decisions
Stripe and the relevant card networks or issuing banks administer disputes and make final determinations.
Costs
Merchants are responsible for disputed amounts, chargeback fees, and related negative balances as provided in their processing terms.
Contact
Questions may be sent to legal@voxyline.com.